Am I charged sales tax?
You are not charged sales tax on any of our rental items. The only sales tax you would possibly be charged is for floral or candle purchases.
Can I get fabric swatches?
We would love to send you fabric swatches of items you are interested in. All of our items are available to view online, but we also know the importance of touching and feeling the fabrics. Let us know the colors of your event and we will put together a few swatches to send to you. The swatches are free of charge and are yours to keep. Please limit your swatch needs to a reasonable number. You may also schedule an appointment at any time to view a full table mock-up.
What size linen do I need for my tables?
The size of the table linen you need depends on the size of the table you are using and the desired look you are trying to achieve. Please call our office at 309.745.9436 so we may walk you thru your linen choices.
What are the deposit requirements?
In order to reserve your items, we require a 25% deposit. The deposit is applied toward the final balance of your order, but it is non-refundable in the event you decide to cancel your order. You may pay by credit card, cash, check or money order.
When is my final payment due?
Your final payment is due 5 days before your event. You may pay your final balance with any major credit card, check, cash or money order.
How far in advance should I place my order?
We recommend placing your order 6-9 months in advance. This way you can have access to our full selection of inventory. We can usually accommodate last minute orders however orders placed within the week of the event are subject to a rush fee.
When do I have to give my final count?
We like your final count approximately 3 weeks prior to your event. Changes to your order cannot be made later than 8 days prior to your event as by this time we are prepping for your special day.
Is there a minimum order?
There is no minimum order but we do require a minimum order of $300 to take advantage of our free delivery and setup.
How will I know if the chair covers fit the chair that I will be using?
This is technically your responsibility, but we will typically check the fit before we book the date. We are familiar with the type and size of chairs at most of the venues, but please make sure you inform us if a venue purchases new chairs or uses a variety of chairs at their venue. You may request a sample at any time.
Can I use more than one color sash?
Yes. There is not an additional charge for using a multitude of sashes as long as it is still one sash per chair.
What is the damage waiver?
Our 10% damage waiver is to ensure that you do not receive a damage bill from us following the event. Many of these events have children and/or alcohol and this can lead to a multitude of accidental damage. As you cannot possibly control all the actions of your guests, we have incorporated this damage waiver for your convenience.