Am I charged sales tax?
You are not charged sales tax on any of our rental items. We only collect sales tax on items that are yours to keep, such as fresh floral, escort boards, or candles.
Is setup and tear down included?
Our prices include setup if your delivery location is within 20 miles of one of our showrooms and you meet the minimum rental amount of $750. We want to ease the stress and burden of setup for you, so if you are outside of our delivery area or under the minimum you will incur a minimal fee for our setup services. Tear down services are an additional fee. $220 if we need to come back the same day/evening and $100 if we can come back the next day(s). You can avoid these fees all together if you want to return your items to one of our showrooms. Some restrictions may apply.
Can I get fabric swatches?
We would love to send you fabric swatches of items you are interested in. All of our items are available to view online, but we also know the importance of touching and feeling the fabrics. Let us know the colors of your event and we will put together a few swatches to send to you within the week. The swatches are free of charge and are yours to keep. Please limit your swatch needs to a reasonable number. You may also schedule an appointment at any time to view a full table mock-up.
What size linen do I need for my tables?
The size of the table linen you need depends on the size of the table you are using and the desired look you are trying to achieve. Please call our office at 309.745.9436 so we may walk you thru your linen choices.
Will I need to press my linens?
NO, Absolutely not! All of our linens come pressed and hung and ready for immediate placement. We even steam out any obvious creases at setup. This is the number one reason to rent your wedding linens over purchasing them online. Trust us on this one! If you do it once, you’ll NEVER do it again.
What are the retainer requirements?
In order to reserve your items, we require a 25% retainer. The retainer is applied toward the final balance of your order, but it is non-refundable in the event you decide to cancel your order. You may pay by credit card, cash, check or money order.
What if my counts increase? Can I adjust my order?
You can absolutely adjust your order. Additions or deletions can be made at anytime prior to 10 days before your event, with the exception of floral. We order floral products 3 weeks prior to your event, so no changes can be made at that time. We will make every effort to accommodate any additions after the deadlines, but they cannot be guaranteed.
When is my final payment due?
Your final payment is due 10 days before your event. You may pay your final balance with any major credit card, check, cash or money order. At this time no reductions can be made to your order.
How far in advance should I place my order?
We recommend placing your order at least 6-9 months in advance. This way you can have access to our full selection of inventory. We can usually accommodate last minute orders, however orders placed within the week of the event are subject to a rush fee.
When do I have to give my final counts?
We like your final count approximately 3 weeks prior to your event. Floral orders are placed at this time, so no floral reductions can be made after this date. Additional changes to your order cannot be made after the 10 days prior to your event mark as by this time we are prepping for your special day.
Is there a minimum order?
There is no minimum order but we do require a minimum order of $750 to take advantage of our free setup services.
How will I know if the chair covers fit the chairs that I will be using?
This is technically your responsibility, but we will typically check the fit before we book the date. We are familiar with the type and size of chairs at most venues, but please make sure you inform us if a venue purchases new chairs or uses a variety of chairs at their venue. You may request a sample at any time.
Can I use more than one color sash?
Absolutely! There is not an additional charge for using a multitude of sashes as long as it is still one sash per chair.
What is the damage waiver?
Our 10% damage waiver is to ensure that you do not receive a damage bill from us following the event. Many of these events have children and/or alcohol and this can lead to a multitude of accidental damage. As you cannot possibly control all the actions of your guests, we have incorporated this damage waiver for your convenience. The damage waiver is non-refundable.
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